I have emailed/called/texted the company a number of times with no response. I have requested a refund and no one has actually answered me - Slabway Shiatsu Massage Chair. I would recommend not to waste your difficult generated income on this company. I will be calling the Attorney general of the United States to file a complaint regarding PIECE. Purchaser Be Careful!!!!!! Hey Michael, We truly are sorry for the clear disappointment and hassle you have actually experienced regarding your recent order with Slabway.
Examining your order history, I do see your order was produced December 4th and that there was a label created on December 7. Your package was identified and all set for pickup. Unfortunately, our shipping partner has actually been regularly experiencing a surplus in volume and have been unable to meet the demand.
We understand this is not the experience you were purchasing into, and we do value your understanding of the current scenarios affecting our carriers nationwide. In relation to your experience with our customer care team, we comprehend that our service has taken a hit this vacation season. It is our busiest time of the year and this year's events have more than tripled our team's workload (Slabway Shiatsu Massage Chair).
We recognize that we failed to miss the mark in this circumstances. For that we say sorry. Our records do show that your order was delivered on December 22nd. We hope that you've been pleased with your purchase and discover terrific use of the Slabway Shiatsu Foot Massager. i got my foot massager been desiring to return since the kneading and heat is not working! no answer on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the business slabway with an invoice Number ******************** for 1297.
00 installation cost was told it will shipped in 3 days. Contacted 3 days stated it shipped 4 days back after a week they do not respond to the phone and inform you to chat with their website which never answer you back. They will keep you waiting sent several e-mail with the exact same response will return with you later.
Called XPO LOGISITICS and they specified they do not even see any tickets produced to come to them. This business is a rip-off and I'm going to do my finest in finding an attorney to invest sufficient cash to get them to refund my money back, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This business is an overall scamI purchased three Slabway products The foot massager the leg massager in the chair it took 23 days for the chair to deliver and get here coming from Utah to Illinois on truck that took 2 days once it was loaded on the truck from the plant we eliminated from the box set it up plugged it in the chair entered into a full recline mode and has not came out of it since I've tried to call Slabway many times through e-mail call and have actually yet had the ability to talk with a live person I continually get emails back from them mentioning that they will have an assistance member call me within 72 hours within 12 hours I get an e-mail back from them letting them know due to lack of exercise of the e-mail they are canceling and closing the RMA I intern reply and after that they once again inform me that it's going to be 72 hours prior to a representative contacts me once again I get another e-mail specifying that they're closing the RMA support ticket I have actually been attempting to follow this company anywhere I can to leave Unfavorable feedback on this business due to the piss bad response that I get from their support teams I think any person looking to buy any of their products ought to extremely take a look at all their feedback's I have no concept the actual count of how many bulls ** t positive feedback's they're publishing but I can't think that they're getting that manyHi Rodney, We provide our sincerest apologies regarding the functionality problems you have experienced with your Slabway Shiatsu Massage Chair. Slabway Massage Chair Amazon.
Our records reveal that on Dec 15, 2020 you received a message from care@slabway. com advising that you check the fuse located on the back of your chair (Reviews Of Slabway Massage Chair). We have gotten no further communication from you notifying us if that resolved your issue. In relation to your experience with our customer support group, we comprehend that our service has taken a hit this holiday.
We are doing all that we can with the resources offered to us to offer a good experience to each and every consumer. We recognize that we stopped working to miss out on the mark in this instance. For that we say sorry - Slabway Massage Chair Amazon. We await your response. Thank YouI ordered a foot massager. Site stated 2-4 day shipment time.
I called number noted and it is a recording that simply keeps repeating. Says to get on chat on the web website. I called chat, said "currently responding in under 15 minutes". I have actually been on chat for 44 minutes at this moment and no contact. Ro-bot says "typical wait time 5-15 mins.
I think this location is a rip-off and i am going to get in touch with charge card to stop payment. Slabway Massage Chair $1499.98. I DO NOT RECOMMEND purchasing anything from this poorly run outfit (if they are a genuine attire). BUYER BEWARE!!!!!! Hi There Ian, We best regards are sorry for any aggravation or hassle you have experienced. Sadly, our shipping partner has been regularly experiencing a surplus in volume and have actually been unable to meet the need.
We understand this is not the experience you were purchasing into, and we do value your understanding of the existing situations impacting our carriers nationwide. In relation to your experience with our customer care team, we understand that our service has taken a hit this holiday season (Slabway Shiatsu Massage Chair Reviews). It is our busiest time of the year and this year's events have more than tripled our team's workload.
We acknowledge that we failed to fizzle in this instance. For that we apologize. Our records do reveal that your order was delivered on December 17th. We hope that you've been satisfied with your purchase and find excellent usage of the Slabway Shiatsu Foot Massager - Slabway Shiatsu Massage Chair. Put an order on 12/4/20 and the order was canceled mid shipment without any further explanation!? I've called numerous times, sent emails utilized the chat widget they recommended and also connected to them via all social networks platforms and no reaction no reply just no explanation.
I would like a full refund for the foot massager and 1 year guarantee I purchased. Tonya L ****** Hello There Tonya, We regards are sorry for the clear aggravation and hassle you have actually experienced regarding your current order with Slabway (Slabway Full Body Massage Chair). This is not our intention and not the experience we want for our customer.
This was because of an error in communication with the pickup at our fulfillment center. Your plan was labeled and ready for pickup. Sadly, our shipping partner has been consistently experiencing a surplus in volume and have been unable to meet the need (Slabway Massage Chair $1499.98). As such, we have also been not able to guarantee our shipping amount of time with the very same certainty we formerly were able to.
In relation to your experience with our client service group, we understand that our service has taken a hit this vacation season. It is our busiest time of the year and this year's occasions have more than tripled our team's work. We are doing all that we can with the resources available to us to provide a great experience to each and every customer (Slabway Massage Chair Review).
For that we ask forgiveness. Our records reveal that you have actually received the full refunds as asked for. We wish for the chance to regain your rely on the future. I bought a Shiatsu Footmassager for $119 +19. 99 shipping and managing on a Friday night at 11:50 pm. They mentioned due to the COVID shipping would be postponed.
I found the product they were selling might be acquired for $67. 99 and $87. 99 on Amazon with free shipping. I right away tried to cancel my order. I sent an email I contacted the phone, for which there was no response. It was now approximately 12:20. I lastly received an action by Monday early morning informing me the order had shipped.
Nevertheless, it was not deliverable since they had an incorrect apartment or condo number. I got in touch with UPS and asked to return to sender. They did go back to Slabway and I did get my refund minus $20 for shipping. I am still pissed. They ought to not have charged me for shipping. Nevertheless, I will make it known that they are charging double or more of the expense of their products.
It is your obligation to do so. You will be made the most of if you do not. I got my foot massager and it worked as soon as then stopped. Now no one picks up the phone and will not address their own chat bot. It's ludicrous. I want my refund. Hello there Francis, We are sorry for any aggravation you have actually experienced concerning the functionality of your Slabway Shiatsu Foot Massager in addition to the frustration experienced with our consumer support since late. Their refund policy for their incompetence is outrageous. Do not do company with these people. Go through ******. I purchased a foot massager Nov 26, utilized it when and it caused me sever discomfort. I called, chatted on their site still no return slip on 12/4/2020. I wish I would have read their evaluations prior to buying from this company.
I will keep your company on blast for this - Slabway Shiatsu Massage Chair. The power of social networks. We are sorry to hear your Slabway purchase did not match your requirements. Our records show that your order was approved for a refund and that you selected the alternative to have Slabway supply a return mailing slip with the understanding that the cost of the return label would be deducted from your refund quantity.
At this time, if you would like to proceed with the return procedure you've initiated, we ask that you please reply to the assistance email thread verifying you 'd with to continue. BBB Organization Profiles may not be reproduced for sales or promotional functions. BBB Company Profiles are offered exclusively to help you in exercising your own best judgment.
However, BBB does not validate the precision of information offered by third celebrations, and does not guarantee the accuracy of any info in Business Profiles - Slabway Massage Chair $1499.98. When thinking about grievance info, please take into consideration the business's size and volume of deals, and understand that the nature of complaints and a firm's responses to them are typically more crucial than the number of problems.
BBB Company Profiles go through change at any time. If you select to do service with this organization, please let business understand that you contacted BBB for a BBB Business Profile. As a matter of policy, BBB does not back any item, service or business - Slabway Shiatsu Massage Chair.
On The Spot Massage is your California Bay Area and East Bay chair massage professional. Our company believe chair massage is terrific - Slabway Massage Chair $1499.98...
Massage Chairs are intricate machines with lots of moving parts and advanced computer system components, so things can fail. But it's very little different from an automobile, it depends on how you use it and how you look after it that will determine for how long it lasts. So what can break in a massage chair? The most common instances of things on a massage chair breaking are those bumps and swellings that can happen during delivery.