I have actually emailed/called/texted the business numerous times without any response. I have requested a refund and nobody has addressed me - Slabway Massage Chair. I would suggest not to waste your tough made money on this company. I will be getting in touch with the Chief law officer to file a problem regarding PIECE. Purchaser Be Careful!!!!!! Hello There Michael, We all the best regret the clear disappointment and hassle you have actually experienced concerning your current order with Slabway.
Examining your order history, I do see your order was created December fourth and that there was a label created on December 7. Your package was identified and prepared for pickup. Sadly, our shipping partner has been regularly experiencing a surplus in volume and have actually been unable to meet the need.
We comprehend this is not the experience you were buying into, and we do value your understanding of the current circumstances affecting our providers nationwide. In relation to your experience with our customer service group, we comprehend that our service has taken a hit this holiday season. It is our busiest time of the year and this year's occasions have more than tripled our team's work (Slabway Massage Chair Special Discount).
We acknowledge that we failed to miss the mark in this circumstances. For that we ask forgiveness. Our records do show that your order was delivered on December 22nd. We hope that you've been satisfied with your purchase and discover fantastic usage of the Slabway Shiatsu Foot Massager. i received my foot massager been wanting to return because the kneading and heat is not working! no answer on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the business slabway with an invoice Number ******************** for 1297.
00 installment charge was told it will shipped in 3 days. Hired 3 days said it delivered 4 days back after a week they do not answer the phone and inform you to talk with their website which never address you back. They will keep you waiting sent out numerous e-mail with the exact same action will get back with you later on.
Called XPO LOGISITICS and they mentioned they do not even see any tickets developed to come to them. This business is a fraud and I'm going to do my finest in discovering a legal representative to spend enough money to get them to refund my refund, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This company is a total scamI acquired 3 Slabway items The foot massager the leg massager in the chair it took 23 days for the chair to deliver and arrive coming from Utah to Illinois on truck that took two days once it was filled on the truck from the plant we removed from the box set it up plugged it in the chair entered into a complete recline mode and has not came out of it considering that I've attempted to call Slabway many times via email telephone call and have actually yet had the ability to speak to a live person I continually get e-mails back from them mentioning that they will have an assistance member contact me within 72 hours within 12 hours I get an e-mail back from them letting them know due to inactivity of the email they are canceling and closing the RMA I intern reply and after that they once again inform me that it's going to be 72 hours before a representative contacts me once again I get another e-mail stating that they're closing the RMA assistance ticket I've been trying to follow this company anywhere I can to leave Negative feedback on this business due to the piss poor action that I receive from their assistance groups I think anyone seeking to acquire any of their products ought to extremely look at all their feedback's I have no concept the actual count of how many bulls ** t positive feedback's they're publishing but I can't believe that they're getting that manyHi Rodney, We offer our sincerest apologies concerning the performance problems you have actually experienced with your Slabway Shiatsu Massage Chair. Slabway Massage Chair Special Discount.
Our records show that on Dec 15, 2020 you received a message from care@slabway. com recommending that you examine the fuse located on the back of your chair (Slabway Massage Chair). We have received no further interaction from you informing us if that fixed your concern. In relation to your experience with our customer care group, we understand that our service has taken a hit this holiday season.
We are doing all that we can with the resources readily available to us to provide a good experience to each and every customer. We recognize that we stopped working to miss out on the mark in this instance. For that we say sorry - Reviews Of Slabway Massage Chair. We await your reaction. Thank YouI bought a foot massager. Site stated 2-4 day shipment time.
I called number listed and it is a recording that just keeps repeating. Says to get on chat online site. I got in touch with chat, said "presently replying in under 15 minutes". I have been on chat for 44 minutes at this moment and no contact. Ro-bot states "normal wait time 5-15 minutes.
I think this place is a rip-off and i am going to call charge card to stop payment. Slabway Massage Chair Review. I DO NOT RECOMMEND purchasing anything from this poorly run attire (if they are a genuine outfit). PURCHASER BEWARE!!!!!! Hello There Ian, We sincerely regret any frustration or trouble you have actually experienced. Sadly, our shipping partner has actually been regularly experiencing a surplus in volume and have actually been not able to satisfy the need.
We comprehend this is not the experience you were buying into, and we do value your understanding of the present situations affecting our providers nationwide. In relation to your experience with our consumer service team, we comprehend that our service has actually taken a hit this holiday season (Slabway Massage Chair $1499.98). It is our busiest time of the year and this year's events have more than tripled our group's workload.
We acknowledge that we failed to fizzle in this instance. For that we say sorry. Our records do show that your order was delivered on December 17th. We hope that you have actually been pleased with your purchase and find fantastic use of the Slabway Shiatsu Foot Massager - Slabway Massage Chair $1499.98. Positioned an order on 12/4/20 and the order was canceled mid shipment without any more explanation!? I have actually called numerous times, sent emails used the chat widget they recommended and likewise connected to them via all social media platforms and no response no reply simply no description.
I would like a complete refund for the foot massager and 1 year guarantee I purchased. Tonya L ****** Hi There Tonya, We genuinely regret the clear aggravation and inconvenience you have experienced concerning your current order with Slabway (Slabway One Massage Chair). This is not our objective and not the experience we want for our client.
This was due to an error in communication with the pickup at our satisfaction center. Your plan was labeled and prepared for pickup. Sadly, our shipping partner has actually been consistently experiencing a surplus in volume and have actually been unable to meet the need (Slabway Massage Chair Review). As such, we have also been unable to ensure our shipping time frames with the very same certainty we formerly were able to.
In relation to your experience with our customer support group, we understand that our service has taken a hit this holiday. It is our busiest time of the year and this year's occasions have more than tripled our group's work. We are doing all that we can with the resources offered to us to provide a great experience to each and every consumer (Slabway Massage Chair Special Discount).
For that we ask forgiveness. Our records show that you have actually gotten the complete refunds as asked for. We expect the opportunity to restore your rely on the future. I acquired a Shiatsu Footmassager for $119 +19. 99 shipping and dealing with on a Friday night at 11:50 pm. They mentioned due to the COVID shipping would be delayed.
I found the product they were selling could be bought for $67. 99 and $87. 99 on Amazon with totally free shipping. I right away attempted to cancel my order. I sent an e-mail I got in touch with the phone, for which there was no action. It was now approximately 12:20. I finally got a reaction by Monday morning telling me the order had delivered.
However, it was not deliverable because they had an inaccurate apartment number. I called UPS and asked to return to sender. They did go back to Slabway and I did get my refund minus $20 for shipping. I am still pissed. They need to not have charged me for shipping. Nevertheless, I will make it known that they are charging double or more of the cost of their items.
It is your responsibility to do so. You will be made the most of if you do not. I received my foot massager and it worked once then stopped. Now nobody gets the phone and will not address their own chat bot. It's absurd. I want my cash back. Hi Francis, We regret any aggravation you have experienced relating to the performance of your Slabway Shiatsu Foot Massager in addition to the disappointment experienced with our consumer support since late. Their refund policy for their incompetence is ridiculous. Do not do service with these people. Go through ******. I purchased a foot massager Nov 26, used it as soon as and it caused me sever discomfort. I called, chatted on their website still no return slip on 12/4/2020. I wish I would have read their reviews before purchasing from this company.
I will keep your business on blast for this - Slabway Massage Chair Amazon. The power of social media. We are sorry to hear your Slabway purchase did not suit your requirements. Our records show that your order was approved for a refund which you selected the option to have Slabway supply a return mailing slip with the understanding that the expense of the return label would be subtracted from your refund amount.
At this time, if you want to continue with the return process you've initiated, we ask that you please reply to the support e-mail thread confirming you 'd with to continue. BBB Business Profiles might not be recreated for sales or marketing functions. BBB Organization Profiles are supplied solely to assist you in exercising your own best judgment.
Nevertheless, BBB does not confirm the precision of information supplied by 3rd parties, and does not ensure the accuracy of any details in Company Profiles - Reviews Of Slabway Massage Chair. When thinking about complaint details, please take into account the business's size and volume of deals, and understand that the nature of problems and a company's actions to them are typically more essential than the variety of grievances.
BBB Business Profiles undergo alter at any time. If you pick to do business with this company, please let the business know that you got in touch with BBB for a BBB Company Profile. As a matter of policy, BBB does not back any product, service or business - Slabway Massage Chair Reviews.
On The Area Massage is your California Bay Location and East Bay chair massage professional. We believe chair massage is terrific - Slabway Massage Chair Reviews...
Massage Chairs are complex devices with lots of moving parts and advanced computer system parts, so things can go wrong. But it's not much different from a car, it depends on how you use it and how you take care of it that will determine how long it lasts. So what can break in a massage chair? The most typical instances of things on a massage chair breaking are those bumps and bruises that can happen throughout delivery.